Many Canadians were notified via text message on Tuesday regarding a class action lawsuit against Rogers, Fido, and Chatr. If you’ve received this message, there’s no need to worry as it is a legitimate communication. The lawsuit has been authorized by a Quebec court in response to the significant outage that occurred on April 19, 2021, allowing the case to move forward.
According to David Assor, the lead attorney representing the case, the lawsuit alleges that numerous Canadians suffered damages during the outage. Some individuals may have faced medical issues due to the inability to access critical services like 9-1-1, while others, such as delivery drivers reliant on their phones for work, may have experienced income loss.
Rogers has acknowledged compensating affected customers for the day of service loss and expressed readiness to defend the lawsuit. Individuals who received the text message do not need to take any immediate action. The message contains a link for more information and updates, not for signing up for the class action itself. Those wishing to opt out must do so by November 23, 2025, as per Lex Group’s class action notice.
The Superior Court of Quebec instructed Rogers to provide a list of affected phone numbers, following which a court-appointed administrator sent out the text messages. In case of a successful class action, compensation could include partial service fee reimbursements or other damages. The process of the lawsuit is expected to take approximately two to three years, though the duration may vary for each case.
While the current lawsuit encompasses all of Canada, Rogers is reportedly attempting to exclude certain provinces from the proceedings. Interested parties can stay updated on the case through Lex Group’s website.