Arden Professional Client Care, a private company contracted by the Nova Scotia government to provide care for vulnerable individuals, is facing challenges in replacing experienced staff members. Concerns have been raised by current employees, including Steve Keddy, about the potential safety risks and compromised care that could result from quickly onboarding new and less experienced workers.
Multiple workers, who chose to remain anonymous, echoed Keddy’s apprehensions in discussions with CBC News. Arden, when approached for comment, declined to respond. The company, which receives significant funding from the government for caring for disabled adults and children, has been experiencing a turnover of staff, leading to concerns among remaining employees about safety.
Recent job postings by Arden on platforms like Career Beacon, Workopolis, and Indeed indicate a need for new hires. Keddy, contemplating a departure after seven years with the company, highlighted the unusual move by Arden to advertise job openings, as they typically rely on recommendations for recruitment.
The job listings offer $20.50 per hour without guaranteed hours and mention potential “behavioural and safety risks.” Keddy emphasized the challenging nature of working with clients who have complex behavioral and mental health issues, raising doubts about finding suitable candidates at the offered rate.
In a notable development, Arden informed its workers of a Canada Revenue Agency audit, revealing that tax slips were not previously issued, and workers were classified as independent contractors. This revelation led to uncertainty among workers, with some opting to leave the company.
Minister Barbara Adams expressed confidence in the staffing levels at Arden, despite ongoing concerns raised by workers and Opposition NDP member Kendra Coombes about under-staffing and safety issues. Coombes shared that workers had reported working long hours without breaks, further adding to the strain on the workforce.
The Department of Opportunities and Social Development has increased monitoring of Arden facilities to ensure adequate staffing levels and address any safety concerns. The department stated its commitment to the safety and well-being of both clients and staff, promising corrective action if needed.
Keddy, a veteran in the field, highlighted the impact of the ongoing situation on workers’ mental health, underscoring the need for experienced staff members to handle challenging situations effectively. Concerns were also raised by former social worker Brian Crawford regarding the qualifications of Arden staff and the duration of care provided by the company.
Despite workers’ persistent concerns, Arden declined to provide detailed responses to queries from CBC News. Keddy, reflecting on his future at the company, expressed uncertainty amid the evolving circumstances. He emphasized the importance of fair compensation and quality care for the vulnerable individuals under Arden’s guardianship.